We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients, We have adopted the following policies:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment.
If you are unable to give your therapist 24 hrs of advance notice you may be charged 100% for your missed appointment.
No-shows Anyone who either forgets or consciously chooses to forgo their appointment with no contact, will be considered a “no-show”. They will be charged the full amount for their “missed” appointment and future service will be denied until payment is made.
Arriving late Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however we will do our best to satisfy the scheduled time.
Sessions are by appointment only. Appointments may be scheduled online, however, the therapist will call to confirm at which time a CC will be needed to hold your requested appointment time. Appointments cannot be confirmed if a CC is not given and your appointment will not be finalized.
Knot Work reserves the right to refuse service to anyone. Any conduct (verbal or non-verbal) that is deemed inappropriate, will result in the session being terminated and the full appointment amount will be charged to the client.